What to be Aware of When Your New Furniture is Delivered

While the ability to order large items like outdoor furniture online is a modern convenience that many people enjoy and appreciate, it's not without its extra considerations. While in the best-case scenario the transaction and delivery will be problem-free, in some cases, there might be issues with the product either during production or during its time in transit.

While this is rare, you should be prepared to know how to handle issues that might arise when ordering outdoor furniture online and having it delivered. Whether you order just one piece like an outdoor daybed or a whole set of outdoor patio furniture, there are some steps to follow to ensure that the items ordered will be satisfying and worth the cost and risk of shopping online. The following guidelines can help you navigate what to do once you've received your outdoor patio furniture order:

 
Outdoor Dining Setting

Inspect Your Shipment

Ordering new outdoor furniture online is an exciting opportunity; you get to shop in the privacy of your own home via the computer and pick out the perfect pieces for your taste and decor. You'll probably find some great bargains. However, having one or more of the pieces arrive damaged can be disappointing to say the least.

When your boxes arrive, take the time to examine them on all sides for signs of damage that might have occurred while in transit. Check for rips, dents, holes or tears in all sides of each box, as these are the main signs that damage could have occurred during the delivery process.

If You Find Damage to Your Furniture

If you've bought from a reputable outdoor furniture company like Outdoor Furniture Ideas, handling this situation will be easy. Your furniture receipt as well as the company's website will have all the information you need to handle problems that may arise when your new furniture is delivered.

If the shipping company is still present and the damage appears to be their fault, there are several immediate options that can be taken:

1. Refuse the damaged boxes outright and have the shipping company send them back.
2. If the damage seems minor, inform the delivery driver and/or shipping representative of the damage, write "damaged" on the Proof of Delivery form, and accept the goods. Immediately take photos of the damage and contact the retailer. In some cases, replacement parts or components can be sent to you to correct the issue(s) and full replacement of the items will not be required.
3. In some cases, the shipping company will be fully responsible. After talking with the furniture company, a claim may be filed with the shipper to receive compensation and/or ensure that you receive replacement furniture.

Buying outdoor furniture like outdoor lounge and balcony furniture is an exciting investment, and more often than not, the transaction and delivery will be smooth and seamless. However, if there are any issues with the goods either while in transit or once they are removed from their boxes, you have a right to ask the retailer and/or the shipping company to make it right.