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Warranty & Care Instructions

Warranty & Care

The warranty listed here is in addition to that offered by the Competition and Consumer Act under Australian law and will only apply to the original purchaser of the goods supplied.

Aluminium Collection: 2 Year Warranty on framework and faulty workmanship only

Polypropylene/Plastic Collection: Varies per item. 1-2 year warranty

Nardi Outdoor Furniture: 2 year warranty, please read below for more information

Timber Furniture: 9 months manufacturing warranty on Australian timber furniture from time of purchase, general maintenance is not covered. Other timber furniture comes with a 12 month warranty.

Billy Fresh Umbrellas: One year warranty is offered by Billy Fresh on all of our products; umbrella warranty covers the pole/framing, components and polyester canopy. please read below for more information

Rope and Sunbrella: 2 year warranty on Rope and 3 Year warranty in Sunbrella Fabric Products. please read below for more information

Warranty Exclusions

  • Goods that are damaged during transit
  • Warranty will be made void due to acts of nature, abuse or misuse, extreme hot or cold weather.
  • Faded cushions are not covered under warranty. Please read carefully our care instructions on how to prolong the life of your cushions and store them when not in use as the fabric is not fade resistant.
  • Glass is not covered under warranty - Read section below RE Tempered Glass Breakage.
  • Freight and or transport of goods for replacement or repair are the responsibility of the consumer.
  • Mould or mildew on cushions from lack of care and maintenance is excluded from warranty.
  • Furniture that has been damaged due to ill treatment, pets chewing or vandalism.

General Care & Maintenance

To extend the lifespan of your outdoor furniture, store it in shaded areas such as under pergolas or awnings. If exposed to the elements, we advise covering the furniture when not in use, especially if no shaded options are available. Always store furniture in a cool, dry location when it's not being used.

Polyester fabric, being 100% synthetic, does not naturally support mildew growth. However, mildew can develop on cushions if they are left wet or damp and are not regularly cleaned. To prevent this, store cushions in a dry, secure place like a storage box when not in use.

The glass used in our tables is tempered, making it much stronger than standard glass. However, care should be taken to avoid dropping objects on the glass or dragging the table, as these actions can cause the glass to shatter into small pieces. For tables larger than 100cm, we recommend that two people move it to help prevent damage and ensure the longevity of the glass.

General Cleaning


For more detailed  information/instructions please go to: https://www.outdoorfurnitureideas.com.au/blog/post/how-to-clean-outdoor-furniture

To maintain stainless steel frames, use a cleaner designed specifically for stainless steel and buff with a dry cloth to polish the exposed areas.

For aluminium frames, wash with warm soapy water and rinse thoroughly.

Cushion covers made of 100% polyester fabric can be machine washed at a water temperature of 30 degrees Celsius.

Regularly brush off dirt from cushions when the fabric is dry.

To remove stains from cushions, lightly sponge them with natural soap and lukewarm water.

For more persistent stains on fabric, use a spot remover and follow the product instructions.

Clean tables and glass surfaces with a standard glass cleaner. Do not use hot water on table glass.

Clean non-wood table top surfaces with warm soapy water. Avoid using strong abrasive cleaners as they can discolour the product.

Ceramic Glass & Spraystone Glass Breakage

There is a common misconception that tempered glass is "unbreakable" or "nearly unbreakable." However, this is not true. Tempered glass is indeed breakable, and similar factors that can break regular glass can also break tempered glass if it is not handled carefully.

When it does break, fully tempered glass shatters into hundreds of small pieces. This behaviour is a design feature that indicates the glass has been well tempered, rather than a sign of a defect. This safety feature makes tempered glass particularly suitable for applications like outdoor table tops.

Fully tempered glass will shatter into tiny fragments even from a very minor initial impact.

Another trait of tempered glass is that it may not shatter immediately upon damage, but could break spontaneously weeks later. This often surprises onlookers, as the cause of breakage might not be immediately obvious. This phenomenon contributes to what is known as "spontaneous or delayed breakage."

Factors such as shipping, installation, handling, usage, accidental impacts, or even vandalism can lead to the breakage of tempered glass.

Given that glass is inherently fragile and largely beyond the control of manufacturers once it leaves their hands, it is neither reasonable nor practical to warranty glass against breakage, and our warranty terms do not cover this.

Nardi Outdoor Warranty & Care

For detailed information on how to clean Nardi Outdoor Furniture please refer to the Nardi Maintenance Instructions

For effective cleaning:

  • Wash the product with water to remove any surface dirt and dust.
  • Spray the surface with Magic Cleaner Nardi* or a non-aggressive universal detergent.
  • Leave the detergent to work for a few minutes, then wipe with a damp cloth or sponge.
  • To remove stubborn dirt and surface marks, we recommend using the Magic Sponge Nardi** melamine resin sponge.
  • Use a toothbrush to remove dirt from small spaces.
  • Rinse with plenty of water and dry with a dry cloth.

Billy Fresh Warranty & Care

A one year warranty is offered by Billy Fresh on all of our products; umbrella warranty covers the pole/framing, components and polyester canopy. This warranty covers manufacturing defects only. Products used in a commercial environment are covered by a 3 month warranty only.

Billy Fresh reserves the right to alter or add to these obligations without prior contentment or notification; no other authorised re-seller or person has the authority to alter this warranty without prior written consent from Billy Fresh. Defects arising from products purchased at authorised Billy Fresh re-sellers will need to be claimed at the store of purchase.

Billy Fresh reserves the right to assess any warranty claim with respect to product quality and or failure. Where appropriate, the liability of Billy Fresh for a warranty claim is limited to the repair or replacement of the goods as determined by Billy Fresh. No product will be accepted by Billy Fresh unless prior authorisation in writing had been given. The end customer is liable for costs associated with any repair performed by Billy Fresh falling outside the listed warranty. Freight to and from Billy Fresh regardless of whether or not the product is under warranty will fall under the responsibility of the customer.

This warranty does not cover fair wear and tear, damage caused by weather conditions (hail, storms, and wind), misuse or negligent care resulting in discolouration of fabric, unauthorised repair or any other accidents (fire). Fabric discolouration over time is considered to be fair wear and tear and is therefore not covered under this warranty; protective UPF treatments have been applied to the polyester fabric to ensure a high level of colour protection.

Umbrella warranty:

Billy Fresh accepts no responsibility for the environment and positioning to which the umbrella is subject. It is highly recommended that a suitable base with sufficient weight or ground installation be used to support the umbrella up-right, Billy Fresh shall not be liable for any damage to the umbrella, surrounding structures and or subsequent injury that may result from the umbrella tipping over or becoming airborne. Should light to moderate winds be expected, it is recommended that the umbrella be removed from the base, tied and stored.

Although the umbrella has been designed in such a way to promote ease of use when opening and closing, unfortunately pinching of the fabric may still be possible especially if stored for long periods of time. Pinching of fabric will not be covered under this warranty. In order to avoid this it is advised that the umbrella be stored in an upright position in the original box if possible. The polyester canopy may also be removed from the pole and stored separately; this also applies to transportation of the umbrella.

Discolouration or damage caused by machine wash of the polyester canopy will void this warranty offered, due to washing enzymes damaging protective treatments that have been applied to the polyester canopy

Sunbrella, Olefin Warranty & Care

While Sunbrella fabric offers excellent protection against stains, full removal is not always guaranteed if spills are not addressed promptly. Avoid scrubbing, hard bristle brushes or any other abrasive cleaning method. Sunbrella should only be allowed to air dry.

Protect the area around your Sunbrella fabric when using bleach or other chemical solvents that may discolour non-Sunbrella fabrics. Always rinse Sunbrella thoroughly.  Some soap and detergents can have harmful effects on the natural environment around you. Please follow all safety and environmental precautions according to the label.  If fabric has some wrinkling, use an iron on the synthetic setting. As iron temperatures may vary, first test a small inconspicuous area before ironing the entire piece.

How to clean Sunbrella Fabric:

  • Use a sponge or soft brush to apply mild soap and warm water to the fabric.
  • Rinse thoroughly.
  • Air dry.

For Stubborn Stains or Mildew

  • Add one cup of bleach per gallon of soap and water.
  • Apply directly to the stain.
  • Use a sponge or soft brush to clean.
  • Rinse thoroughly.
  • Air dry.

For more detailed instructions please refer to the Sunbrella Upholstery Cleaning Instructions

Rope Furniture Range

We understand the importance of easy maintenance when it comes to outdoor furniture. That's why our polyethylene rope furniture is designed to be as low maintenance as possible. Regular cleaning and occasional spot treatments are usually sufficient to keep your furniture in excellent condition. To provide maximum stain resistance, you may choose to use a fabric and upholstery protector specifically designed for polyethylene rope. However, we recommend testing the solution on a small, inconspicuous area to ensure it doesn't alter the appearance of the rope.

Step 1: Preparation

Before starting the cleaning process, remove any cushions or accessories from the furniture. This will allow you to access the rope more effectively and ensure a thorough cleaning. Additionally, check the manufacturer's instructions for any specific cleaning recommendations or restrictions.

        

Step 2: Dusting and Vacuuming

To remove loose dirt, dust, and debris, use a soft-bristle brush or a vacuum cleaner with a brush attachment. Gently brush or vacuum the rope surface, paying attention to the crevices and corners. This initial step helps prepare the surface for a more thorough cleaning.

Step 3: Washing the Rope

For routine cleaning, prepare a solution of mild soap or detergent and warm water. Avoid using harsh chemicals or abrasive cleaners as they may damage the rope material. Dip a soft sponge or cloth into the soapy water and gently scrub the rope, working in circular motions. Pay close attention to any stained or heavily soiled areas. Be careful not to soak the rope excessively, as this can lead to prolonged drying times and potential damage.

Step 4: Rinse and Dry

Once you have thoroughly cleaned the rope, rinse it with clean water to remove any soap residue. Use a hose or a bucket of water for this purpose. Make sure to rinse all areas of the furniture, including the undersides and hard-to-reach spots. After rinsing, use a clean cloth or towel to blot excess water from the rope. Allow the furniture to air dry completely before replacing any cushions or accessories.

Step 5: Spot Treatment for Stubborn Stains

If you encounter stubborn stains on your rope furniture, you can try spot treatment. Mix a small amount of mild detergent with water to create a paste-like consistency. Apply the paste directly to the stained area and gently scrub with a soft brush or sponge. Rinse the area thoroughly and dry it completely. For particularly tough stains, consult the manufacturer's guidelines or seek professional advice.

Regular Maintenance Tips

To maintain your rope furniture's appearance and prolong its lifespan, consider these maintenance tips:

  • Avoid placing the furniture in direct sunlight for extended periods, as this can cause fading and deterioration of the rope material.
  • Use furniture covers or store the furniture indoors during extreme weather conditions to protect it from excessive moisture and prolonged exposure to the elements.
  • Periodically inspect the furniture for any loose or damaged rope. If you notice any issues, repair or replace the affected sections promptly to prevent further damage.
  • Routinely clean the rope furniture at least once or twice a season, or as needed, to prevent dirt buildup and maintain its fresh appearance.