Frequently Asked Questions
We understand you have many questions before you place your order with us so we have listed below the most commonly asked questions below. If you have a question that is not listed below please do not hesitate to contact us to clarify before making a purchase.
GENERAL INFORMATION
Q. How long has Outdoor Furniture Ideas been in business for?
A. Outdoor Furniture Ideas Pty Ltd was first registered in January 2010. It was set up as a sister company to Cafeideas to diversify into the Outdoor Furniture market as a seperate business.
Q. Is everything on your website in your showroom as well?
A. Not always. We try to keep a large portion our range on display at all times, however you may not be able to see the item you are looking to purchase in the colour combination you are after. We do keep a range of all our stocked colour lines on display so if you can't view the item in its actual colour, there will be another sample item for you to see.
Q. Can Outdoor Furniture Ideas match a competitors price or beat it?
A. We are the importer direct and do not supply any other furniture stores or outlets so you are guaranteed to be getting the lowest prices as there is no middle man. If you happen to find a similar item from our range for a cheaper price we are more than happy to match or beat the price if we feel the item is of same value.
Q. Do you have a showroom in Melbourne or Brisbane or other states in Australia?
A. Yes! We have a beautiful showroom opened in January 2023 located at 223 Roden Street, West Melbourne. We also ship to all major cities: Melbourne, Brisbane, Adelaide, Perth, Canberra or Darwin as well as anywhere in Australia.
Q. Are you open weekends?
A. Yes, in Sydney we are open on Saturdays from 10-2pm. During the week, both our showrooms are open Monday - Friday from 9.30-5pm daily. Our Melbourne showroom is also open on Saturday from 10am-2pm and is closed on Sunday.
Q. Do you offer further discounts?
A. We are more than happy to look at any potential order and offer our best pricing based on larger quantities so please contact us directly to discuss special pricing.
WARRANTY DETAILS
Q. How long is my warranty?
A. Warranty varies from 12-36 months depending on what product you are purchasing. On every product page you may check the warranty details under the specifications tab.
Q. What do I do if I have a problem?
A. In order to assist you efficiently, all warranty claims must have a completed claim form filled out and sent back to our office asap so they can be assessed prior to replacement or repair. We cannot do anything to assist you without the details of your claim, so we ask that you fill the form in as promptly as possible so there are minimal delays in arranging the repair of your goods.
Q. Can i void my warranty?
A. Yes. All items come with Care Instructions so we advise that you carefully read this when you receive your goods to make sure you understand how to care for your new furniture and not avoid warranty.
PAYMENT AND PURCHASING
Q. Why are your prices so low?
A. We are the importer direct. There are no middlemen or agents involved so that is why our prices seem so cheap. Its not that we source an inferior or 2nd tier quality product, we buy from factories where the big major Australian chains source furniture from, and have lower overheads.
Q. What payment methods are accepted?
A. You may make a payment via Direct Deposit, Visa, MasterCard, Amex, Cash and Cheque although any cheques received must be cleared before goods can be delivered. Please note that credit card surcharges do apply for American Express cards used.
Q. How do I place my order?
A. You may place your order online, over the phone by calling 02 93329112 or visiting one of our showrooms at 39 Mount Erin Rd, Campbelltown NSW 2560 or 225 Roden Street, West Melbourne VIC 3003.
Q. Is everything in stock at the time of order?
A. Not always. Everything on our website is a stocked line so if something sells out, there could be lead times of up to 12-16 weeks before new stock arrives.
Q. What happens if I don't need my order delivered straight away?
A. If you do not require an immediate delivery you may place your order by paying a 40% deposit and we will hold your goods for a maximum period of 8 weeks. One week before delivery is required you will need to notify us so that delivery can be arranged and final payment made prior to dispatch.
Q. Do you charge my credit card if I pay for my order online?
A. Yes. We have a facility on our website to accept credit card payments through a secured facility online which is provided by the bank.
Q. Can I pick up my order?
A. Yes. You may collect from 39 Mount Erin Rd, Campbelltown NSW 2560 once goods have been paid in full anytime during our opening hours which are Monday to Friday from 9.30-5pm and Saturday from 10-2pm. We do not keep stock in our Melbourne showroom, so all orders are shipped from Sydney.
Q. Can I pay for my order upon delivery?
A. We are unable to offer payment upon delivery as we use 3rd party companies to deliver on our behalf all around Australia. Full payment is required before your order can be dispatched.
Q. If I change my mind or what I ordered is wrong and I change my mind can I have all my money back?
A. No. A restocking fee of 25% applies and the delivery fee and return delivery fee is also chargeable.
DELIVERY
Q. Do I have to pay for delivery?
A. Yes. A delivery fee will apply to your order and will be clearly stated on your quotation before your purchase. Please check this carefully and make sure you are satisfied with the cost of delivery we are offering. We do not make money on freight and rely on prices from our carriers that we use.
Q. How much is delivery?
A. Delivery costs vary depending on the items you are looking to purchase and your location. You will be advised of the delivery fee on your quotation before you make a purchase with us.
Q. Does your delivery charge include insurance automatically?
A. No.
Q. When will my order be dispatched?
A. Usually all orders will be dispatched within 1-3 working days from receipt of payment. Depending on the time of year, some periods are busier than others and some delays may occur. Please check at the time of placing your order to see how long it will take to receive your goods.
Q. Do I need to be home to accept delivery?
A. Yes. We do not ship goods to a location and leave them unsigned for. This is in your best interest as goods can be stolen and Outdoor Furniture Ideas will not take any responsibility for this. You need to ensure someone will be at the address given to us when delivery is to occur.
Q. What happens if I miss the delivery?
A. If you have been notified that your delivery will occur on a particular day and you are not there when the truck arrives, you will be charged a redelivery fee. This must be paid before your goods will be redelivered to you or alternatively you can collect the goods from the nearest depot they are at.
Q. Can I specify a delivery time?
A. No, our carriers will try their best to accomodate your requirements but a specific time cannot be guaranteed as it will depend on the trucks schedule on the day.
Q. Will my delivery fit when it arrives?
A. This is something that you need to measure and check carefully prior to making a purchase. If you are buying an item that is quite big you should check your door clearance and any other entrances first.
Q. Do you deliver upstairs?
A. No, not unless you have specified this at the time of placing an order as special requirements and extra people are needed when the delivery is not to kerb side or street level. You need to advise us of this in advance before your delivery takes place.